Thank you for joining us. We hope you are happy with your subscription. However, if you are not completely satisfied for any reason, you may ask for a full refund only. Please see below for more information on our return policy.
A Customer must seek a refund for the fees already paid within Seven (7) days of the joining date. The joining date starts from the date of the first class/session of the relevant program subscribed by the customer. We shall not entertain any requests related to the refund of fees after the expiry of the Refund period.
To initiate a refund, the Customer has to inform us in writing regarding the same & seeks the refund prior to the expiry of the 7 days refund period.
IT MUST BE NOTED, THAT NOTWITHSTANDING THE MODE OF PAYMENT USED FOR PAYING THE FEES, THE REFUND SHALL ALWAYS BE MADE TO A BANK ACCOUNT (AS PER THE DETAILS PROVIDED BY THE CUSTOMER) THROUGH NEFT/IMPS/RTGS OR SUCH OTHER FACILITY AS DEEMED FIT BY PERFORMANCEROUTE. WE MAY REQUEST FOR INFORMATION/DOCUMENTS (WHICH MAY INCLUDE A CANCELLED CHEQUE PERTAINING TO THE BANK ACCOUNT OF THE CUSTOMER) TO VERIFY YOUR CREDENTIALS AND DETAILS OF THE BANK ACCOUNT BEFORE INITIATING THE REFUND. WE SHALL STRIVE TO PROCESS THE REFUNDS WITHIN THIRTY (30) DAYS OF RECEIPT OF ALL THE RELEVANT INFORMATION AND DOCUMENTATION FROM YOU IN THIS REGARD. We do not provide refunds for the lack of usage, dissatisfaction with the Program, or for any reason whatsoever after the expiry of the 7-day Refund period.
If you have any questions concerning our return policy, please contact us at: abhijat@performanceroute.com